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Architexturez > Mail > [ In-Enaction ] BPO: commodifying education and knowledge processes, current thinking in Bangalore

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+  From: "Architexturez." <admin-in@xxxxxxxxxxxxxxxxx>
+  Date: Sat, 17 Dec 2005 16:54:57 +0530
| manpower gap: (and solution)

By 2010, India will be teeming with a graduate pool of 17,73,000 in the age of 20-35 years. So, would there be a problem in securing manpower? No. Only securing “suitable manpower” will be a handicap. According to McKinsey, only 10% of arts and science graduates and 25% of engineers in India are suitable for employment by MNCs. By 2010, there would be a shortfall of 0.5 million suitable talent in Indian IT-ITeS sector.

Take into account the industry’s “official’ attrition rate of 46% and the projected manpower shortage gets even more grave.

....
The government will need to make higher education market oriented. There is need to greater emphasis on research grants. FEZs (Free Education Zones) should be set up close to IT/BPO hubs and global universities and research institutes should be allowed to build campuses - without regulatory requirements, suggests McKinsey.

=======================================================

| architecture Knowledge Process Outsourcing at USD 90 per hour (!) that

| is a month's worth of salary for a graduate today.

However, to tap this, companies will need to build upon a global delivery model to compete with MNC giants. Tier II players, whose margins are 4-5% less than Tier I IT players, will need to specialise in specific domains to tide over lower margins.Except for the top three Tier II players, all have seen their margins declining over the years. Joint ventures and acquisitions will be a good way to develop new synergies.

To counter falling billing rates, BPOs will need to provide KPO kind of work like legal, architect design outsourcing which offer rates as high as $90 per hour.

But still, volumes will come from the low customer care and tech support kind of processes. One of the biggest drivers of IT industry growth around the world is the government spending on IT.

.....

http://www.financialexpress.com/fe_full_story.php?content_id=111733



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