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Architexturez > Mail > [ In-Enaction ] Re: BPO: Education and Knowledge Processes.

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+  From: "Anand Bhatt." <anand.bhatt@xxxxxxxx>
+  Date: Sat, 17 Dec 2005 23:12:03 +0530
thanks for this, the official nasscom report cited (http://www.nasscom.org/artdisplay.asp?Art_id=4782) (summary attached) doesn't put much on this, but yes, FEZx and KPO are in the air and they are being suggested by many parties, i was sounded out a couple of times in the last week or so, apperantly, architectural services are seen as a major KPO opportunity. this of course means, indian architects will move up the design/construction value chain, and for us, it also means we will have to capitalize on the opportunity, when presented, and build secondary and ancilliary services and industial situations out of this.

FEZx, very attractive to the big anglo-american universities - i don't know how to respond to this. i have approached practically all of the so-called 'top premier' institutes in the country with this possibility since 2003. met with shallow opportunism, cynicism etcetra, was preached on 'human sustainable housing for the poor' type of priorities. the intrapersonal politics and eccentricities are quite overbearing, of course, at the schools of architecture deans-and-directors level. was reminded of ray's _shatranj ke khiladi_, one famous eccentric refuses to use cellphones (infra-red radiation) and e-mails for reasons unspecified. i think indian architecture schools are just going to ignore the whole phenomena. it is too new, too unsetteling, and they will probably just pass - like those city bankers in london in early eighties.

on the other hand, some of the newer ones and some very old ones are equipped to take-on the challange, should their boards of studies and chairpersons choose to do so. lots can be done and it is all a matter of mentalities and will. the changes at coa have demonstrated this much, and the infrastructures to treat the effects of FEZx are being set-up. how will institutions avail these?

architects were not represented in an institutional manner here: Animation India conference, http://www.nasscom.org/eventdetails.asp?id=407 though this industry has emerged as a strong employer of architecture graduates.

Architexturez. wrote:

| manpower gap: (and solution)



Take into account the industry’s “official’ attrition rate of 46% and the projected manpower shortage gets even more grave.

....
| architecture Knowledge Process Outsourcing at USD 90 per hour (!) that
| is a month's worth of salary for a graduate today.


To counter falling billing rates, BPOs will need to provide KPO kind of work like legal, architect design outsourcing which offer rates as high as $90 per hour.

But still, volumes will come from the low customer care and tech support kind of processes. One of the biggest drivers of IT industry growth around the world is the government spending on IT.

..




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